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Insurance News & Case Studies

May 2009:

New Client

DCS are retained by Lockton with effect from May 1st to supply outsourced claims services for Lockton’s ‘ProFin’ division.  This entails the centralising of Lockton’s London, Bristol & Edinburgh claims service in this specialist area under one roof at DCS headquarters in the City.

New Office

DCS are delighted to announce the establishment of their first UK regional office, based in Swindon.  This follows a strategic alliance with Countrywide PLC to provide outsourced claims solutions for their Surveying division wherein the pre-existing claims team in Swindon transfer to DCS with effect from May 1st.

Happy Birthday!

DCS was 11 years old on May 1st 2009.  Many thanks to all our clients, colleagues, family & friends for mtheir support during this time.

April 2009:

Asia - Hong Kong

DUAL Asia (“DUAL”) and MSIG Insurance (Hong Kong) Limited (“MSIG HK”) have formed a strategic partnership to provide Financial Lines products for mid market companies in Hong Kong, with effect from May 1, 2009.

March 2009:

Audits

DCS undertake a renewal risk assessment of large national Surveying practice on behalf of a leading Lloyd's syndicate.

Febuary 2009:

Recruitment

Simon Tunkel has joined DCS as a Management Information Analyst.  Simon’s dedicated role will be to provide our client’s with whatever statistical claims information they may require arising from the outsourcing of claims administration to DCS. 

January 2009:

DCS wish all our clients, peers and colleagues all the best for 2009!

December 2008:

Audits

DCS undertake a regulatory audit of a leading Jeweller’s Block coverholder on behalf of a leading Lloyd’s syndicate.

Audits

DCS undertake an extensive claims audit of an ATE legal expenses scheme on behalf of a large company market insurer.

Audits

DCS undertake a regulatory audit on behalf of a leading Lloyd’s syndicate of a regional underwriting agency specialising in Mortgage Brokers.

November 2008:

New Office

DCS are delighted to announce the opening of their 3rd international office in Hong Kong to complement the existing London & Sydney offices.  See www.dcsclaims.com.hk for further details.

October 2008:

Charity

For the 5th year running DCS hosted a table at the breast cancer care london fashion show. An ever inspring and truly sensational fundraising event hosted by celebrity guests. For further information on the charity &events click here for futher information.

Cambodia Charity   

DCS are proud to be one of the sponsors of the building of a floating learning centre at Tonle Sap Lake, Siem Reap, Cambodia in October. Click here for further details.

3rd Annual D&O Forum

As part of DCS commitment to keeping apace with market developments Matthew Howes attended the 3rd European Forum on D&O Liability Insurance held in Cologne, Germany. As Insurers brace themselves for increased activity of claims against Directors and Officers following the increased exposures from the sub prime mortgage market and credit crunch the Forum was particularly focused on claims and coverage strategies in a volatile market.

September 2008:

Marine & Energy

Insurance market analysts believe the cost to insurers of Hurricane Ike, which hammered the Texan coast this week, could be as much as $3bn.

August 2008:

Portfolio Management

DCS are appointed Casualty claims administrators for Oliva Underwriting Agency, effective August 1st, 2008.

July 2008:

Asia Pacific

Sagicor appoint DCS Asia Pacific as their TPA of choice for Australian Professional Liability business.

June 2008:

3 Peaks Challenge

James Sharman took part in the National 3 Peaks Challenge this month, between all those taking part they managed to raise over £2,000 for the NSPCC.

Battling 85mph winds they started at Ben Nevis 5pm Sat 21st followed by Scafell Pike and Snowdown, completing all 3 by 6pm on Sun 22nd.

May 2008:

DCS celebrate their 10th anniversary in style with a 'Shindig' at St. Katherine's Dock, attended by 150 guests. 

April 2008:

Charity Run

Richard Bedford completed the London Marathon on Sunday 13 April. Richard suffered the humiliation of being overtaken by a Womble at 10 miles and eventually completed the course in a world record threatening 4hours 48 minutes. Richard has raised over £3,200 for The Calvert Trust, a charity that provides outdoor activity holidays for the disabled.

Captives

Marsh today released the first ever global benchmarking report examining the use of captive insurance companies by today's global firms, summarising that global corporates are increasing self-insurance despite falling insurance rates. Click the following link to access Marsh's media centre for the full press release:- Click here

Market backs focus on underwriting discipline - Click here

Mergers & Acquisitions

Argo Group International Holdings has agreed a cash deal to acquire the share capital of Heritage Underwriting Agency.

Under the terms of the offer, Heritage shareholders will receive, for each Heritage share held, 154 pence in cash (on an ex-dividend basis).

In addition, Heritage shareholders on the register at the close of business on 28 March 2008 will remain entitled to receive the final dividend of 6p per Heritage share announced on 11 March 2008.

The offer values the entire issued and to be issued ordinary share capital of Heritage at approximately £136m.

Regulatory

Lloyd's has published a first quarter update on the progress it has made on business process reform.

The report says it has made "significant progress" towards improving its business processes and becoming a more efficient and effective place to do business.

The key areas of business reform include electronic claims files, accounting and settlement and contract certainty.

Sue Langley, director of market operations and North America, said: “The market has clearly demonstrated that it is more than capable of adapting to new ways of working.

“We have made significant progress in the areas of contract certainty, accounting and settlement and the electronic claims filing system. We intend to finish what we’ve started with the current initiatives and press ahead with the next stage of the reform programme. These reforms will ensure we offer an excellent standard of service to our customers."

The update reveals that the use of ECF has increased from 30% at the start of 2007 to 88% by the end of the year. It also says that the vast majority of accounting and settlement original premium submissions are now handled electronically.

The report also reveals that the market is now regularly meeting the FSA’s requirements on contract certainty, which is now fully embedded in its day to day processes.

March 2008:

Client News

Imagine Syndicate Mgmt – Syndicate 2525 & 2526 Results and Forecasts Click here

February 2008:

Resources

Linda Cook, Claims Manager of Admiral Underwriting, joins DCS on a part-time consultancy basis.

Audits

DCS appointed to the audit panel of QBE Europe.

Client News

Beazley among the elite selected to provide cover for the new World Trade Centre development Click here

January 2008:

Portfolio Management

DCS are appointed as professional indemnity claims administrators for Glemham Underwriting Ltd (Glemham is an FSA authorised general insurance intermediary, underwriting business on behalf of Lloyd's and company insurers).

Audits

DCS undertake a multi-office audit of one of the foremost brokers for the Jewellery trade on behalf of a leading Lloyd's syndicate.

December 2007:

Acquisition of Kiln Ltd by Tokio Marine & Nichido Fire Insurance Co.Ltd

Click here

November 2007:

Legal Services Act given Royal Assent

Click here

Audits

DCS undertake 5-day professional indemnity claims audit in Ontario, Canada on behalf of leading Lloyd's syndicate.

October 2007:

Audits

DCS undertake Regional Coverholder Audits in both Surrey and Essex for 2 leading market insurers. See this link http://www.dcsclaims.co.uk/services/claims_audits.htm for further information regarding our auditing services.

Market Intelligence

The value of the Russian insurance market is set to double to $41bn over the five-year period 2006-2010, according to a Lloyd's Market intelligence report. Read full report here

September 2007:

DCS hold their 2nd annual Hackers Golf Day at Benton Hall..... photos here....

Claim Reviews

DCSUK appointed by London Market Insurers to undertake claims reviews of solicitors professional indemnity schemes in both Northern Ireland and Isle of Man.  

Transfer to Sydney

Due to recent  contract and auditing successes in both Australia and New Zealand, David Beales (http://www.dcsclaims.co.uk/team/david_beales.htm) transfers permanently from the DCSUK office to take up Senior Claims position with DCSAP in Sydney.

August 2007:

DCSAP

DCS Asia Pacific are appointed to administer both Liability and Professional Indemnity claims for a locally domiciled Australian insurer.

Claims Review

DCSUK are instructed to undertake a detailed claims review in relation to a multi-million pound auditor's negligence claim, currently litigating in the UK.

July 2007:

Audits

DCS undertake a regional claims audit of a commercial legal expenses TPA on behalf of London Market Insurer.

Complaints

DCS undertake a regulatory audit in relation to an outsourced service provider's administration of complaints handling per FSA guidelines.

"Kiln set to reduce capacity in 2008"

click here

June 2007:

New Contract Certainty Guidlines

click here

May 2007:

Audits

DCS undertake a quota share reinsurance audit in Dublin for leading London Managing agency.

April 2007:

Audits

DCS undertake 'before the event' commercial legal expenses audit in London for leading UK insurance company.

Personnel

Richard Bedford joins DCS as an Associate Director.  His profile can be found at: http://www.dcsclaims.co.uk/team/richard_bedford.htm

March 2007:

Inversions

The latest newsletter from specialist insurance law firm, Robin Simon LLP

click here

“SIPPS – The next mis-selling scandal?”

See attached press article

Three-year electronic target for London Market

The Market Reform Group (MRG) has set a target of three years for the London market to electronically handle all risk submissions, claims and accounting and settlement.

  The MRG says it wants to improve the cost and efficiencies of operating in London to make it the world's "market of choice".

  MRG chairman Dane Douetil said: "Our roadmap to reform sets out very clearly how we intend to build on the success so far, and win more business for London".

February 2007:

Australia

Wotton Kearney (Sydney) provide commentary on the most recent round of the Insurance Contracts Act Reforms process.

UK Solicitors

In the aftermath of the October renewal season, LegalRisk have produced the results of their Top 100 UK solicitors survey

January 2007:

Lloyd's

A report on Lloyd's 2007 capacity.. see link   

DCS Services

DCS launch EL/PL and Products Liability claims handling services from both London and Sydney . Watch this space.

December 2006:

Lloyd's

Beazley's rating affirmed by A.M. Best..see link   

Audits

DCS undertake 3-day Commercial legal Expenses Audit in Manchester for a leading London Market Insurer.

November 2006:

Audits

DCS undertake a 3-day Worker's Compensation claims audit in Hong Kong for a leading London Market Insurer.

 

 




 

 

 

Quote from James Moody, DAC Constable, Syndicate 386
 

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