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At DCS we believe that the claims handlers’ role extends beyond the usual responsibilities of an in-house claims department and believe it is essential to provide our clients with feedback on market factors and trends that may influence their portfolio. By creating detailed statistical information we are able to identify problem areas as soon as possible ensuring our clients are able to react accordingly.

Our pro-active claims approach also enables us to provide advice on the practical application of policy terms and conditions. In many cases what is intended to simply the extent of coverage is ambiguous and can often lead to a protracted dispute, which is to no one’s benefit. By monitoring such incidents we are able to advise our clients on any enhancements that may be necessary. Additionally, we are able to give valuable input into the creation of new Wordings and Schemes.