• Introduction
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We offer a flexible service ranging from one-off instructions to full administration of claims from first notification to ultimate resolution.

Whether our role is the simple monitoring of notification or acting under a fully delegated authority, our same high standard or service will apply.

Our ultimate goal is to “achieve a satisfactory resolution of all claims, to the benefit of all concerned”. We also aim to work very closely with Underwriters to ensure they have as much current knowledge of a given risk as possible.

Additionally, through our relationship with our panel solicitors, we are able to draw on the knowledge of qualified lawyers should any technical legal input be required, without the need for a full legal instruction. This directly benefits our clients by reducing the expenses incurred in the investigation and defence of a claim and avoids defence costs becoming disproportionate to the claim itself. An in-house administrator, if legally qualified, is unlikely to have the technical claims experience or commercial attitude we can offer or, if they have an insurance background, will most likely need to formally instruct lawyers more regularly with the obvious cost implications.