a service tailored to
individual requirements
DCS appreciate
that different clients have different needs.
We have therefore custom designed a computer
system that is completely flexible and can accommodate
the specific requirements of each client. We
appreciate that any insurer entering into a
delegated arrangement has less involvement in
direct claims handling and will therefore expect
detailed statistical information about the progress
of their account. In recognition of this we
have developed a versatile, bespoke computer
system that records, in detail, all relevant
information regarding the current status and
history of a given claim.
The system enables us to produce
comprehensive statistical information whenever
required, to assist insurers in monitoring their
schemes, not only in terms of reserves and payments,
but also the performance of the classes of business
for underwriting purposes. Examples of the information
we provide to our clients on a regular basis
are included within this brochure, although
it is by no means a comprehensive example of
the information we are able to produce.
We also appreciate that
many clients will from time to time have a need
for urgent information on a given claim or risk,
particularly during the renewal process. To
assist our clients in this regard, our system
allows our clients direct access to our system
to obtain information remotely and on a real-time
basis. Indeed, some of our clients now interrogate
the dcs Extranet
whenever a broker is before them, or a proposal
form is received in their office.
Our relationship within
the DCS Group, and
with our Panel lawyers enables us to offer our
clients a Legal Helpline to provide advice and
assistance from legally qualified staff on matters
that arise from their professional business.
Full details of this facility can be provided
to you upon request.
DCS
5th Floor
Minster House
42 Mincing Lane
London EC3R 7AE
tel:
0870 839 0839
fax:
0870 839 0939
email
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