cradle to grave administration
We offer a flexible service
ranging from one-off instructions to full administration
of claims from first notification to ultimate
resolution.
Whether our role is the simple
monitoring of notification or acting under a
fully delegated authority, our same high standard
or service will apply.
Our ultimate goal is to “achieve
a satisfactory resolution of all claims, to
the benefit of all concerned”.
We also aim to work very closely with Underwriters
to ensure they have as much current knowledge
of a given risk as possible.
Additionally, through our
relationship with our panel solicitors, we are
able to draw on the knowledge of qualified lawyers
should any technical legal input be required,
without the need for a full legal instruction.
This directly benefits our clients by reducing
the expenses incurred in the investigation and
defence of a claim and avoids defence costs
becoming disproportionate to the claim itself.
An in-house administrator, if legally qualified,
is unlikely to have the technical claims experience
or commercial attitude we can offer or, if they
have an insurance background, will most likely
need to formally instruct lawyers more regularly
with the obvious cost implications.
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