advice on market
trends and policy application
At DCS we believe that
the claims handlers’ role extends beyond
the usual responsibilities of an in-house claims
department and believe it is essential to provide
our clients with feedback on market factors
and trends that may influence their portfolio.
By creating detailed statistical information
we are able to identify problem areas as soon
as possible ensuring our clients are able to
react accordingly.
Our pro-active claims approach
also enables us to provide advice on the practical
application of policy terms and conditions.
In many cases what is intended to simply the
extent of coverage is ambiguous and can often
lead to a protracted dispute, which is to no
one’s benefit. By monitoring such incidents
we are able to advise our clients on any enhancements
that may be necessary. Additionally, we are
able to give valuable input into the creation
of new Wordings and Schemes.
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